IBM Control Desk

Increased efficiency and reduced effort for your IT service management

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IBM Control Desk

For efficient and user-friendly IT service management

The service management platform IBM Control Desk bundles business processes and services from IT and other departments in one central location

Enterprise service management

Unified management of different IT processes, services and configuration items on one platform

Increased efficiency

Reduction of downtime and maintenance effort through optimized service quality and efficient responses to requests

Best practices according to ITIL

Optimized operations through the
use of Information Technology Infrastructure Library (ITIL) best-practice processes


IBM Control Desk: Deployment, optimization, operation and expansion

We guide you through all phases of your project

  • handz.on’s IT consultants implement your departments’ individual requirements in clear, easy-to-understand IT solutions
  • This increases user acceptance of your new IT service management platform and reduces your implementation and maintenance costs
  • Our many years of experience supporting a large number of projects means that we can provide an accurate cost estimate for your ICD deployment and help you keep your spending within budget
IBM Control Desk: Deployment, optimization, operation and expansion
What is IBM Control Desk?

ICD is a service management platform that combines the tasks and tools of your IT service.

Which processes are supported by IBM Control Desk?

In addition to the classic ITIL processes such as service request fulfillment and incident and change management, IBM Control Desk also provides an easily customizable and powerful workflow engine you can use to map and optimize specific processes.

What are the benefits of IBM Control Desk?
  • Fewer calls to the help desk
  • Less downtime
  • Improved utilization of IT resources through better use of software licenses
  • Holistic overview of your IT environment

We’ll be happy to advise you on your project without obligation.
Our experts will gladly explain our products in detail.

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ICD: IT service management from a single source

The growing number and complexity of different applications within a company are carrying over into IT service, making it an increasingly complex task. At the same time, requirements with respect to usability and response times are increasing.

With Control Desk, IBM has developed a comprehensive service management platform that manages all IT processes, services and configuration items in one place, thus supporting IT employees in their service tasks.

The digitalization and bundling of operations through ITIL-compliant best-practice processes prevent failures in communication due to changes of medium. The quality of processes and data is increased, while processing of administrative tasks and tickets is faster and more efficient.

ICD: IT service management from a single source

IBM Control Desk and IBM Maximo: Two different solutions

Due to the joint development process, IBM Control Desk is also known in some companies as IBM Maximo.
However, ICD is independent software that can be used both as a module within Maximo and as a stand-alone solution.

IBM Control Desk

ITSM from a single source

  • User-friendly operation
    High level of usability through self-service portal and app
  • High efficiency
    Fast communication and processing of tasks and services
  • ITIL-compliant
    Change, configuration, release, incident, problem, knowledge and asset management based on ITIL standards
IBM Control Desk: Our IT service for you

IBM Control Desk: Our IT service for you

  • Performance analysis and optimization
  • Configuration, customization, upgrades, data migration and interfaces
  • Reliable deployment processes
  • Training courses and workshops

handz.on – Certified expertise in ICD

Concept, implementation, support

Our experienced and certified employees support you in all phases of implementation of IBM Control Desk. From the initial concept to implementation and support for your employees in workshops and training courses, you benefit from our expertise as IT consultants.

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