IT service management
from USU

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Universal flexible service management

USU offers a central platform for IT service management and enterprise service management


Individual configuration to meet specific company needs


Tool for IT service or central enterprise service management


Maximum ITIL conformity, certified by Pink Elephant and SERVIEW

USU ITSM and ESM: We provide you with support from start to finish

handz.on is available to you as an IT consultant to guide you through the entire project

  • Thanks to a high level of technical expertise in scripting, workflows and process management, we adapt USU ITSM and ESM precisely to your needs
  • We focus on agile, solution-driven collaboration with our customers to ensure optimal results
  • By performing precise and reliable cost estimates in advance, we ensure your projects come in on budget
USU ITSM and ESM: We provide you with support from start to finish
What are USU ITSM and ESM?

USU ITSM (IT Service Management) and USU ESM (Enterprise Service Management) are platforms on which all business processes, applications and tasks can be grouped and organized centrally.

Is USU compliant with ITIL?

Yes, USU ITSM/ESM complies with ITIL standards, as certified by Pink Elephant and SERVIEW.

What are the benefits of USU ITSM/ESM?

USU offers an IT solution, which can be adapted really flexibly to all requirements and customer needs.

IT consulting for concept, analysis, customization and implementation.

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USU: Flexible service management for IT service and the entire company


Digital consolidation and automation of processes has become indispensable for many businesses not just in the area of IT service but throughout the company.

USU offers a comprehensive service management platform, which can be used in the area of IT service, but can also be expanded to other areas of the company. This makes USU a central platform for enterprise service management as a whole.

The functions and applications of this service management solution are not defined rigidly, rather can be adapted very flexibly to all individual requirements.

In addition, IT and enterprise service management can be supplemented by further modules such as software license management and financial management, big data analytics and business service monitoring.

USU: Flexible service management for IT service and the entire company

USU IT Service Management and Enterprise Service Management

Universal, individual and flexible

  • Up and running quickly
    Fast, uncomplicated implementation
  • Individual
    Can be adapted in virtually any way to individual customer requirements
  • User-friendly and mobile
    Simple to use through the self-service portal and as an app
USU: Flexible service management for IT service and the entire company

Our service for you as an IT consultant for USU ITSM and ESM

  • Concept, implementation and support from handz.on
  • Implementation of standardized and individual interfaces
  • Customer- and project-specific training and workshops

handz.on – the IT optimizer for enterprise management solutions:

Interface optimization, migration, services

handz.on supports you throughout the entire process of USU maintenance or implementation. We handle analysis of existing systems for you as well as planning, optimization, and of course initial setup and ongoing support of your new service management tool.

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